Specialty Pharmacy v. 3.0 CSCD 12 - Literacy and Culturally Appropriate Communications


The Basics

This standard, which replaces the requirements of PHARM Core 40, requires that your organization provides patients with information that:

Mail Service Pharmacy v. 3.0 CSCD 12 - Literacy and Culturally Appropriate Communications


The Basics

This standard, which replaces the requirements of PHARM Core 40, requires that your organization provides patients with information that:

Specialty Pharmacy v. 3.0 CSCD 11 - Communications Process


The Basics

This standard establishes minimum requirements for your organization's communications process.

Mail Service Pharmacy v. 3.0 CSCD 11 - Communications Process


The Basics

This standard establishes minimum requirements for your organization's communications process.

Mail Service Pharmacy v. 3.0 CSCD 11 - Communications Process


he Basics

This standard establishes minimum requirements for your organization's communications process.

Mail Service Pharmacy v. 3.0 CSCD 11 - Communications Process


The Basics

This standard establishes minimum requirements for your organization's communications process.

Specialty Pharmacy v. 3.0 CSCD 10 - Multiple Format Communication Requirement


The Basics

This standard requires that your organization provide consumer information in at least two formats (e.g., Web, live oral presentation, print, A/V, telephone). 

Mail Service Pharmacy v. 3.0 CSCD 10 - Multiple Format Communication Requirement


The Basics

This standard requires that your organization provide consumer information in at least two formats (e.g., Web, live oral presentation, print, A/V, telephone). 

Specialty Pharmacy v. 3.0 CSCD 9 - Telephone Performance Metrics


The Basics

Building on the requirements of the previous standard to monitor telephone performance, this standard establishes minimum performance requirements:

Mail Service Pharmacy v. 3.0 CSCD 9 - Telephone Performance Metrics


The Basics

Building on the requirements of the previous standard to monitor telephone performance, this standard establishes minimum performance requirements: