Management Tips

URAC has long required organizations to demonstrate that they train their employees and senior clinical staff members in a variety of areas, including confidentiality, conflict of interest, and the applicable URAC standards.  The current (v. 3.0) Core 27 requires training at initial orientation.  URAC also prescribes the content of ongoing training of staff members, requiring training in those URAC standards that apply to a staff member's particular job functions, conflict of interest, confidentiality, and in the staff member's field, in order to maintain professional competence.  All staff traiing needs to be documented under this standard, as well.

The question here is "what do I submit on AccreditNet for Desktop Review?"  The Interpretive Information suggests:

• Training program outlines/agendas for all levels of program staff (employee and senior clinical staff person) that include all elements of the standard.
  

• Tools used to document orientation and training activities.

The first bullet is similar to the earlier versions of Core, while the second bullet is new.  What is also new is that URAC reviewers are more rigorously enforcing this documentation requirement.  There was a time when it would have been sufficient for most URAC reviewers to submit, at the Desktop Review phase, a P&P outlining training requirements and a couple of examples of agendas and sign-in sheets of various trainings. 

In recent weeks, however, we've seen evidence that URAC reviewers are taking this submission requirement more literally than in previous years.  So, we recommend that you do exactly as suggested -- submit for Desktop Review a full complement of training program outlines and agendas for all employees across all the required types of training.  

I talk a bit more about this in the following 3-minute video.