Core v. 2.0/2.1
The following are best practices and other tips about URAC's Core v. 2.1 Standards.
- General Core Standards, 1-3, 12, 22, 23 (v 2.1)
- Complaints and Appeals (Core 24, 26-28) (v. 2.1)
- Consumer Communications (Core 21) (v. 2.1)
- Delegation (Core 15-18) (v. 2.1)
- Contracting and Regulatory (Core 14, 19) (v. 2.1)
- Customer Service (v. 2.1)
- Access and Availability (Core 25) (v. 2.1)
- Human Resources (Core 4-11, 20) (v. 2.1)
- IT (Core 13) (v. 2.1)
- Quality (Core 29-35) (Core 2.1)
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