The Basics

The standard supplements the previous standard's requirements for program integration by adding the requirement that your program coordinate communications, materials, and procedures with the purchaser's health and service offerings.  In other words, not only must your program be coordinated, but the distribution of your educational materials must be coordinated as well.

Management Tips

The policies and procedures that you used for the previous standard should simply be broad enough to include explicitly these requirements regarding consumer materials distribution and maintenance.

URAC Accreditation Tips

This standard is weighted 3.

In addition to the applicable policy and procedure, you should provide a sample of program materials that show evidence of being explicitly coordinated with your purchaser's specific program.

Again, the onset review will involve an examination of consumer materials plus an interview with staff members.