The Basics

This short, mandatory standard simply requires that your organization, upon request from current and prospective purchasers, reports the results of the program evaluation described in the previous standard.  Naturally, the program will have to be careful that all privacy laws are protected in that reporting process.  Your organization no doubt has a policy and procedure that describes how you receive such requests from current and prospective purchasers and which reports you will provide upon request.  Be sure you're familiar with your organization's policy on this subject.

Management Tips

Management's job here is to make sure that you have a policy and procedure that clearly describes to your employees how they will respond to a request from a current or prospective purchaser for outcomes data.  That policy and procedure should include a sample template of information provided to the purchaser.

URAC Accreditation Tips

This is a mandatory standard.

The program description or policy and procedure describing the release of outcomes measurement and program evaluation information to prospective and current purchasers will be all that you need to submit for the desktop review.

The on-site reviewer will examine randomly selected reports you provide to clients and potential purchasers.  In addition, the reviewer will interview staff members to make sure that they are trained on how to respond to such a request.