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Health Plan 6.0 Customer Service (P-MR 2-10)


The following pages provide a basic summary, management tips, and accreditation advice for the customer service standards in URAC's Health Plan Module, v. 6.0.

 

 

  • Health Plan, Version 6.0 P-MR 2 - Consumer Information Disclosure
  • Health Plan, Version 6.0 P-MR 3 - Consumer Communications Plan
  • Health Plan, Version 6.0 P-MR 4-Covered Benefit Disclosure
  • Health Plan, Version 6.0 P-MR 5-Provider Network Directory Mechanism
  • Health Plan, Version 6.0 P-MR 6-General Telephone Access
  • Health Plan, Version 6.0 P-MR 7-Scope of Telephonic Services
  • Health Plan, Version 6.0 P-MR 8-Urgent Telephone Access
  • Health Plan, Version 6.0 P-MR 9-On-Line Access
  • Health Plan, Version 6.0 P-MR 10-Consumer Feedback/Satisfaction
  • End of Health Plan 6.0 Customer Service
Health Plan, Version 6.0 P-MR 2 - Consumer Information Disclosure ›
»

Health Plan 6.0 Customer Service (P-MR 2-10)

  • Health Plan, Version 6.0 P-MR 2 - Consumer Information Disclosure
  • Health Plan, Version 6.0 P-MR 3 - Consumer Communications Plan
  • Health Plan, Version 6.0 P-MR 4-Covered Benefit Disclosure
  • Health Plan, Version 6.0 P-MR 5-Provider Network Directory Mechanism
  • Health Plan, Version 6.0 P-MR 6-General Telephone Access
  • Health Plan, Version 6.0 P-MR 7-Scope of Telephonic Services
  • Health Plan, Version 6.0 P-MR 8-Urgent Telephone Access
  • Health Plan, Version 6.0 P-MR 9-On-Line Access
  • Health Plan, Version 6.0 P-MR 10-Consumer Feedback/Satisfaction
  • End of Health Plan 6.0 Customer Service

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