Mail Service Pharmacy CSCD 3 - Communication Safeguards

This standard requires that the organization protect potential consumers and clients from communications that may mislead them about the organization its services.

This standard essentially replicates the requirements of Pharm. Core. 21, the general consumer education accuracy requirement.  The only difference of import, in fact, is that this is a mandatory standard, while Pharm. Core 21 is not.  Thus, the only significance of this standard is that it essentially makes Pharm. Core 21, and particularly subsections (a) and (b), a mandatory standard.

Note that this may not apply to your organization if your clients do not delegate consumer communication responsibilities to your organization.  If that is the case, simply upload the attestation to that effect that you've already uploaded to AccreditNet under CSCD 1 here, again with an explanatory note indicating that this standard is not applicable.

The documentation required for this is a combination of:

1. a P&P that sets up the materials-monitoring program,
2. sample marketing materials, and
3. evidence of the implementation of your materials monitoring program (e.g., document review and approval forms, committee minutes showing review and approval of materials)

We recommend that your materials approval process be interdepartmental, as required by Pharm. Core 21(c).
Here are some more thoughts on this standard in this short video.