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PBM 2.0.1 Customer Service (CSCD 8-12)


The following pages provide a basic summary, management tips, and accreditation advice for URAC's Customer Service Standards in its Pharmacy Benefit Management Accreditation Program, v. 2.0.1.


  • Pharmacy Benefit Management, Version 2.0 CSCD 8 - Program Representative Availability
  • Pharmacy Benefit Management, Version 2.0 CSCD 9 - Call Center Operating Requirements
  • Pharmacy Benefit Management, Version 2.0 CSCD 10 - Multiple Format Communications Requirement
  • Pharmacy Benefit Management, Version 2.0 CSCD 11 - Communications Process
  • Pharmacy Benefit Management, Version 2.0 CSCD 12 - Health Literacy and Cultural Sensitivity Communication Requirement
  • End of PBM 2.0.1 Customer Service
Pharmacy Benefit Management, Version 2.0 CSCD 8 - Program Representative Availability ›
»

PBM 2.0.1 Customer Service (CSCD 8-12)

  • Pharmacy Benefit Management, Version 2.0 CSCD 8 - Program Representative Availability
  • Pharmacy Benefit Management, Version 2.0 CSCD 9 - Call Center Operating Requirements
  • Pharmacy Benefit Management, Version 2.0 CSCD 10 - Multiple Format Communications Requirement
  • Pharmacy Benefit Management, Version 2.0 CSCD 11 - Communications Process
  • Pharmacy Benefit Management, Version 2.0 CSCD 12 - Health Literacy and Cultural Sensitivity Communication Requirement
  • End of PBM 2.0.1 Customer Service

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