URAC Accreditation Tips

Each of the four elements of this standard is weighted 2.

The documentation for the mission statement can be a screenshot of the mission statement from your website or a page from a printed document, internal or external.

The requirement of "organizational framework for the program" is a bit less evident, in our experience.  This language has confused clients from time to time.  We recommend a program description -- of the type often prepared for prospective clients -- that describes how your organization provides its services to clients and consumers.  It might be a marketing piece, or a template proposal, or a regulatory document -- anything that describes how you deliver services.

The element addressing the consumers your organization serve is designed to guide the reviewer as she looks at other standards, such as access and availability of services.  The reasoning here is that you cannot deliver services effectively if you don't know to whom you are delivering them.  Therefore, the description of your "population served" is likely to be in terms of demographics -- income level, literacy, English fluency, age, etc.  But if you are a national or state-wide organization?  in that case, submit documentation demonstrating that, and then reference the general demographic characteristics of the nation or the state that you serve.

The documentation for the element for "organizational oversight and reporting" is a description (narrative, organization charts, or both) of your reporting mechanisms for both staff and committees (most notably, the quality management committee).  

Most of the onsite review verification of this standard is melded with the verification of compliance with other standards, so once you get past the desktop review for Pharm Core 2, you are largely in the clear.