The Basics

CM 15 establishes the requirements for training for case managers that are in addition to the basic training requirements required of all employees.  While it is incumbent on the organization to make sure that your training as a case manager is complete, it would be sound practice for you to go over the list of training topics required by this standard (see "Management Tips", below) and ask yourself, "have I received training in this area?"  If you haven't alert your manager.

Management Tips

This standard adds a significant layer on top of the personnel training requirements imposed by other standards in both the Case Management and Core modules by requiring a number of elements of ethics training for case managers:

• consumer advocacy
• professional relationship with consumers, including prohibitions on objectivity-clouding relationships
• conflict of interest
• business and financial practices
• how to address lapses of care for the consumer, no matter who is responsible for the lapse of care
• addressing consumer needs that go beyond the CM programs services
• anti-discrimination
• sharing of ethical standards with others, including staff, consumers, clients, and contractors

URAC Accreditation Tips

All the elements of this standard are weighted 4.

The documentation required is both a P&P on ethics training and evidence of its implementation, such as orientation information for new case managers and training agendas for incumbent case managers.  Evidence that each case manager has received such orientation and training will be important to have on-hand.

The onsite review will address compliance with this standard through interviews and reviews of randomly-selected personnel files of case managers or training documentation.