About

Thomas G. Goddard, JD, PhD, founded Integral Healthcare Solutions, LLC, in January 2002, as an accreditation and compliance consulting firm. 

As the former Chief Operating Officer and General Counsel of URAC, he had developed a deep understanding of the world of healthcare accreditation, an understanding he wanted to bring to healthcare organizations applying for accreditation. Already an expert in healthcare compliance from his previous work in managed care and insurance regulation, Dr. Goddard had a vision of IHS as a first-in-class consulting firm that could address both accreditation and compliance needs of IHS's clients.

In the years since its founding, more top-drawer accreditation and compliance consultants have joined IHS, so that from top to bottom, the team is stacked with world-class experts in an ever-broadening array of accreditation and compliance arenas. IHS now provides accreditation consulting across all the accreditation programs for URAC, NCQA, VIPPS, and ACHC, and compliance services in HIPAA and Medicare Advantage.

Industry Leading Consultants

No firm of its type has a bench as deep as IHS. Our commitment to top-quality consulting services has attracted the most experienced team in the industry.

Thomas G. Goddard, JD, PhD, Chief Executive Officer

Thomas G. Goddard, PhD, JD, the founder and CEO of Integral Healthcare Solutions, has more than 35 years of experience in law, health, insurance policy research, and management consulting. His practice focuses on helping healthcare and pharmacy-related organizations with accreditation, particularly URAC, NCQA, VIPPS, and ACHC, as well as healthcare compliance issues. In the last decade, Dr. Goddard has participated as a consultant in over 200 accreditation processes with applicants accreditation.

Before going into health care consulting, Dr. Goddard was Chief Operating Officer and General Counsel of URAC. While at URAC and more recently as a consultant to URAC, he served on accreditation review teams of more than 200 HMOs, PPOs, and health Web sites. In addition, Dr. Goddard served as the Project Manager in URAC's successful effort to obtain deemed status as an accreditation organization (AO) from the Centers for Medicare and Medicaid Services (CMS).

Dr. Goddard also has served as:

  • Vice President and General Counsel of NYLCare Health Plans of the Mid-Atlantic;
  • Counsel for Government and Media Relations for the National Association of Insurance Commissioners;
  • President and CEO of the Goddard Public Affairs Corporation; and
  • Executive Director of the Alliance for Consumer Rights.

Dr. Goddard received his B.A. in political science, his law degree from the University of Arizona, and his M.A. and Ph.D. in industrial-organizational psychology from George Mason University. His doctoral dissertation was on physician decision-making.

Contact Thomas G. Goddard, JD, PhD:

(202) 649-0321

Lesley Malus Reed, MHSA, President

Lesley Malus Reed, MHSA, President of Integral Healthcare Solutions, has served as accreditation reviewer and/or consultant to more than 250 healthcare entities. Her focus is in the areas of quality improvement, network management, credentialing, customer service, and information systems. She is one of the nation’s leading experts in provider credentialing and has extensive experience in restructuring and organizing departments. 

Before joining Integral Healthcare Solutions in 2003, Ms. Malus Reed served as Manager of URAC's HMO, PPO, Credentials Verification Organization and Worker’s Compensation Network accreditation programs. In that capacity, she was an active participant in standards development, applicant education, and government relations. 

Ms. Malus Reed also worked in the Canadian Health Care system, where she played a key role in the merger of the first department of McGill’s five teaching hospitals. Ms. Malus Reed also worked for Aetna of the Mid-Atlantic, working in information systems with an emphasis on statistical data tracking and trending, network management, contracting, quality management and credentialing. 

Ms. Malus Reed’s graduate degree is a Masters in Health Services Administration, with a specialty in hospital mergers. 

Contact Lesley Malus Reed, MHSA:

(703) 244-4338

Susan DeMarino, RN, MSHS, CPHQ, RNC, Chief Clinical Officer

Susan DeMarino, RN, MSHS, CPHQ, RNC, has more than 34 years of experience in the health care industry. The last 16 years have been at URAC in varies roles including Reviewer, Director, Vice President of Accreditation and Strategic Planning Advisor. Susan also chaired the Quality Committee of URAC for 2 years and was a Quality Committee member for an additional four years. 

Prior to joining URAC, Sue worked at West Penn Hospital in Pittsburgh for 11 years. She worked in critical care step-down, oncology protocol, and case management, both as a case manager and as the Director of the case management department. Her experience also includes serving as the Director of Nursing at a neurological hospital and a Corporate Director of Professional Services at a home health agency. 

Susan has a Masters in Health Care and a Bachelors degree in Nursing. She has been a certified case manager for 16 years (RNC) and is a certified professional in health care quality (CPHQ). 

Contact Susan DeMarino, RN, MSHS, CPHQ, RNC:

(724) 216-5211 / (724) 972-6938

Kathryn Charbonneau,RN, BSN, Senior Clinical Consultant

Kathryn Charbonneau, RN, BSN, has more than 40 years of experience in the health care industry; the last 18 years in managed care quality improvement and accreditation and the preceding 22 years in the public health sector.

From 2007, Kathryn Charbonneau worked with URAC as an independent consultant, conducting over 170 accreditation reviews and monitoring onsite audits in the areas of health utilization management (including workers compensation), case management, credentialing, disease management, health network, health plan, health call center, independent review organizations, pharmacy benefit management, mail service, specialty drugs, drug therapy management, credentialing verification organization, consumer education support, etc. Additionally, Ms. Charbonneau has provided updated reviewer electronic audit tools for many accreditation modules, enhanced the reviewer inter-rater review process and managed grievance investigations.

During 8 years at WellPoint, Kathryn Charbonneau implemented a wide range of quality improvement initiatives from several positions of management, beginning at Blue Cross of California as Director, Regulatory and Accreditation Initiatives, and concluding as the WellPoint Corporate Director, Quality Assessment Systems. While at Blue Cross of California, she developed and implemented new accreditation (NCQA, HCFA, and the California Department of Managed Care) and regulatory compliant processes and increased efficiency of all related activities. As Director, Quality Assessment Systems, Ms. Charbonneau facilitated WellPoint’s national quality improvement program and accreditation/regulatory initiatives at both the corporate level as well as for all WellPoint subsidiaries, developed and implemented a national quality committee structure and managed accreditation preparation (URAC, NCQA, CMS, and state regulatory filings and audits) at the health plan level for 6 health plans. Later, she co-led the integration of all 13 WellPoint and Anthem health plans accreditation and quality improvement activities and established successful national level accreditation activities for both URAC and NCQA that included compliance assessment and standardized processes.

Prior to joining WellPoint, Ms Charbonneau spent 4 years at Prudential Health Care and promoted to QI Director-Western Region. In this position, she was responsible for QI program development, implementation, and oversight, which included the NCQA and HCFA (now CMS) accreditation and compliance initiatives for the Western Region.

Contact Kathryn Charbonneau,RN, BSN:

(805) 732-4391

Cynthia Whitaker, RN, BSN, CCM, CPHQ, Senior Clinical Consultant

Cynthia graduated from the University of Michigan with a Bachelors Degree from the Registered Nursing program as a Summa Cum Laude. She was awarded a Dean’s Fellowship to the Graduate School of Nursing.

Cynthia spent several years working in a small rural hospital in Michigan, primarily specializing in Medical-Surgical Nursing and worked as a Team Leader and Charge Nurse, and took her time working in the Emergency Department.

Cynthia left clinical nursing to take a position as a Workers’ Compensation Case Manager with a national insurance company, and left there after several years to open her own case management company in northern California, specializing in disability management. After 12 years building the business from a single owner/operator to a corporation with 2 sites in California with 12 nurses and 4 non-clinical staff, she sold that business and tried retirement with her husband on the Pacific Beach of Costa Rica. Bored by retirement, Cynthia and her husband moved to Montana’s Rocky Mountains where she began a consulting business for health care companies seeking URAC accreditation.

Six years later, she was hired by URAC and as a Clinical Accreditation Reviewer. In that position, Cynthia was responsible for conducting desktop reviews, post-desktop review conference calls, and onsite validation reviews. She worked for URAC in this position for several years and was then promoted to the position of Accreditation Compliance Reviewer and was thus responsible for the same duties as a Clinical Accreditation Reviewer, but also for investigating complaints against URAC-accredited organizations. Cynthia worked for URAC for nearly 10 years before retiring from URAC and beginning consulting again for companies seeking URAC accreditation.

Cynthia is a Certified Case Manager and a Certified Professional in Healthcare Quality.

Contact Cynthia Whitaker, RN, BSN, CCM, CPHQ:

231-421-1224

Scott Waite, R.Ph., MBA, Senior Pharmacy Consultant

Prior to joining Integral Healthcare Solutions, Scott Waite was a Senior Pharmacy Accreditation Reviewer for URAC, and is a certified consultant for ACHC accreditation. His responsibilities included being the primary contact for clients seeking accreditation in Specialty, Mail Service, PBM, and Workmen’s Comp PBM. Mr. Waite’s duties included reviewing policy and procedure submissions to meet URAC standards, and completing the onsite validation reviews. He provided assistance with client questions on standards and served as a resource for pharmacy improvements to processes while conducting the onsite validation reviews.

Prior to working for URAC, Mr. Waite worked in the PBM industry for 29 years for Medco, RxAmerica, CVS/Caremark and Express Scripts. Mr. Waite worked in management positions with emphasis on patient health education initiatives, and eventually became a Senior Clinical Account Executive for RxAmerica/CVS/Caremark and Express Scripts. In this role, he successfully managed many clients whose business models included Medicaid, Medicare, Commercial and Formulary Support, providing direction and support for their pharmacy related healthcare initiatives, clinical formulary guidance and as a resource for new medication information.

Mr. Waite earned his Bachelor’s degree of Pharmacy from Ohio Northern University and his Master of Business Administration degree with Honors from the University of Phoenix. Mr. Waite returns yearly to Ohio Northern University School of Pharmacy to interview potential students for admission into the Pharmacy Degree Program and has served as a mentor to current pharmacy students within the program. He is Registered Pharmacist in the State of Ohio and formerly in the State of Florida. 

Contact Scott Waite, R.Ph., MBA:

(740) 816-3719

Jonathan Van Lare, PharmD, CSP, Senior Pharmacy Consultant

Jonathan Van Lare, PharmD, CSP, received his Doctorate of Pharmacy in 2006 from Massachusetts College of Pharmacy and Health Sciences in Worcester, MA. In 2007, he joined the Henry Ford Health System and helped to build Pharmacy Advantage Specialty Pharmacy, where he now serves as Director of Clinical Services. In addition, Dr. Van Lare sits on numerous committees, several of which include Midwest's Pharmacy and Therapeutics Committee and Excelera's Clinical Committee.

Dr. Van Lare has utilized his skills of leadership and clinical background knowledge to implement several professional projects including:

  • Pharmacy Advantage prior authorization program
  • Therapy Management Programs for hepatitis C, multiple sclerosis, rheumatoid arthritis, psoriasis, Crohn’s disease, cancer, transplant and diabetes
  • Inventor and Lead Project Manager for Pharmacy Advantage’s Specialty Patient Management Clinical Software – DromosPTM©
  • URAC Specialty Pharmacy and Mail Service Pharmacy accreditation.

Contact Jonathan Van Lare, PharmD, CSP:

Diane Blair Williams, MSHCA, BSN, Senior NCQA Consultant

A nurse for nearly 30 years, Diane Williams has worked in the world of managed care quality improvement since the late 1980s. An NCQA surveyor since 1995, she has expertise in the following NCQA accreditation and certification products: HP, HIP, DM, CVO, SNP, MBHO, Quality Plus, OC, POC, NHP, and WHP. 

Ms. Williams received her Bachelor's degree in nursing from Oregon Health Sciences University, and her Masters of Science in Health Care Administration from Trinity University. In addition to her work with NCQA, she has served as Editor in Chief of Lippincott’s Case Management: Managing the Process of Patient Care, Manager of Utilization and Case Management Services for Aetna Health Plans, Associate Manager Medical Services and Quality Improvement for The Prudential Insurance Company of America, and a nurse in the U.S. Army Nurse Corp. 

Ms. Williams has published articles on disease management, case management, and managed care accreditation since the early 1990s.

Contact Diane Blair Williams, MSHCA, BSN:

Evelyn B. Burde,BSN, MBA, Associate Consultant

For nearly 20 years, Evelyn Burde has brought her blend of nursing and business experience to a variety of settings in the managed care and healthcare provider worlds. She has served as a clinical nurse and as a nurse coordinator in hospital, long-term care, and home health settings. In addition, she served as a claims examiner for Blue Cross/Blue Shield, and a senior healthcare consultant specializing in Medicare and physician practice operations. More recently, she served as coordinator of clinical resource management at a major university medical center, where she coordinated medical management, QA, and risk management programs.

She gained extensive experience in utilization management and patient care management. At that same medical center, she was promoted to a position from which she oversaw the clinical resource management program, including allocation of personnel to cover all clinical services at the medical center and the integration of the social work department. She also developed and implemented a case management information system and handled appeals of denials by third party payors. Ms. Burde also has recent experience working at a health care services company that automates the insurance claim reimbursement process for consumers. Her experience there included the development of coding, billing, and reimbursement materials for staff and customers, as well as testing solutions for potential customers.

Contact Evelyn B. Burde,BSN, MBA:

Andy Martin, JD, MHSA, Associate Consultant

Andy Martin, JD, MHSA, has nearly 25 years of experience in the healthcare and human services industry. He has served in a number of roles relating to healthcare accreditation and compliance, including Project Leader in the BCBS-Kansas City Medical Management Division, where he oversaw that health plan’s URAC and NCQA accreditation activities. He also served as Interim Director of Corporate Compliance and Compliance officer at that organization. 

In addition, Andy has served as Manager of Quality Improvement at Coventry Health Care, as a healthcare consultant for Arthur Clark Associates, Inc., and as an Assistant Administrator at the Asbury-Salina Regional Medical Center in Salina, Kansas. 

Andy received his law degree and his Masters of Health Service Administration from the University of Kansas. He has served as Adjunct Faculty at the University of Kansas Health Policy and Management Department, and has twice presented for the Blue Cross Blue Shield Association on the topic of accreditation. 

Contact Andy Martin, JD, MHSA:

(785) 201-2565

Sanalynn Wrigley, BA, Associate Consultant

Sana Wrigley joined the Integral Health Solutions team in 2011 as an Administrative Assistant with 8 years of experience in that field. She learned the ins and outs of accreditation while working to finish her BA degree from Goddard College, which she successfully completed in the spring of 2014. Proficient in all things technological and organizational, she soon found her interests expanding beyond the administrative side of the business. 

Training first on the technological side of things by familiarizing herself with AccreditNet, Sana uploaded and cited the applications for more than 100 clients, and later gained a breadth of understanding of the URAC standards by applying her writing and editing skills to templates for client use. She eventually left the administrative side of the company behind and joined the ranks of IHS Associate Consultants, specializing in application coordination and the finer points of URAC-friendly citations

Contact Sanalynn Wrigley, BA:

(845) 282-5310

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