The largest online database anywhere of free accreditation advice for frontline and management employees in healthcare.
For well over a decade, we've been gathering what we know about accreditation standards and putting that knowledge into plain language. The product of those years of study and writing is this database of accreditation tips. Whenever we learn something new about a standard or the way the reviewers are interpreting it, we update our database.
Search the articles below. Get more accurate results by entering in the standard name or accreditation program.
This standard requires the organization to provide its participating patients with appropriate educational materials. Those materials need to fit the target population, be available in various formats (e.g., hard copy, online, mass communication), be appropriately designed to account for variations in patient demographics, disease states, location, cultural background, and diversity in language sk...READ FULL POST
Under this standard, the pharmacy must have documentation of the implementation of written policies to:Handle clinical calls 24/7;Timely respond to clinical communications;Counsel patients on request;Clearly spell out the process of escalating issues to a clinician.READ FULL POST
This standard establishes minimum requirements for your organization's communications process. First, if your organization receives communications through means other than telephone (e.g., the internet), your policies describing those means must establish standards for timely responses to those communications.Second, the pharmacy must implement a documented procedure to support "bi-directional ele...READ FULL POST
Building on the requirements of the previous standard to monitor telephone performance, this standard establishes minimum performance requirements:Average abandonment rate -- less than or equal to 5 percent; andAverage speed of answer by a live person -- 80 percent.In addition, the standard requires that the quality oversight committee review, no less than quarterly, performance trends on the abov...READ FULL POST
This standard requires the pharmacy to measure and analyze both prescriber and patient satisfaction data. The analysis and identification of performance trends suggested by that analysis must be reported no less frequently than once per calendar year to the quality oversight committee. (Reporting the prescriber data and analysis of trends is optional, as that element is a Leading Indicator.) The c...READ FULL POST
This standard requires that your organization have documented processes that measure and analyze data regarding complaints from patients and providers. These data need to be analyzed in a way that helps the organization to spot trends in performance on those metrics and report the results of the analyses to the quality oversight committee no less frequently than quarterly. The organization's docum...READ FULL POST
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