The largest online database anywhere of free accreditation advice for frontline and management employees in healthcare.
For well over a decade, we've been gathering what we know about accreditation standards and putting that knowledge into plain language. The product of those years of study and writing is this database of accreditation tips. Whenever we learn something new about a standard or the way the reviewers are interpreting it, we update our database.
Search the articles below. Get more accurate results by entering in the standard name or accreditation program.
This standard, a new, experimental standard, suggests that your organization should have policies and procedures that address health literacy. In this context, the meaning of health literacy is, "The degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate decisions regarding their health." The three suggested...READ FULL POST
This short standard requires that your organization have a mechanism to collect information about your consumers' satisfaction.This often is done in the form of customer satisfaction surveys, consumer complaints, and sometimes even focus groups. Find out what your organization does -- it's likely more than one mechanism.READ FULL POST
One of the most important of the URAC standards is this one, which requires that the organization have processes to respond quickly to urgent situations that threaten consumers' well-being.Even though the standard speaks of "a mechanism", the reality is that it requires a system of mechanisms dealing with the full array of urgent situations that are likely to confront the applicant. You can see th...READ FULL POST
This standard requires that your organization implements a mechanism to inform consumers of rights and responsibilities relating to your services. That mechanism should include specific guidelines for how and when the organization will advise consumers of those rights. As a member of the staff, it will be incumbent upon you to know what your organization's policies and timelines contemplate regard...READ FULL POST
This standard requires that your organization have effective mechanisms to promote collaboration and communication with external organizations in order to coordinate health services of your consumers. This might look like sharing applicable information with contracted vendors, community agencies, etc. Not all of your clients may allow you to do this, so you only be required to have this process wh...READ FULL POST
This standard spells out requirements for your organization's formal process to handle consumer non medical necessity complaints. That process must include:a system that provides for a prompt resolution to complaintsnotice of final resolution with an explanationa means to let consumers know how to appeal those decisionsdocumentation that the organization is meeting its time frames for resolution o...READ FULL POST
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