C-OPIN 3-2: Staff Training Programs
The organization must train its staff members in the following areas:
- Privacy and security of information (HIPAA, HITECH, and applicable state laws and regulations);
- New-hire orientation and training in role performance expectations before being allowed to assume the position;
- Healthcare ethics;
- The organization's code of conduct, which defines ethical business practices dealing, at a minimum, with conflict of interest, false claims, fraud and abuse, and other illegal activities;
- The organization's applicable policies and procedures and URAC accreditation standards; and
- Ongoing training to maintain each staff person's competence in their assigned duties.
One of the greatest management challenges with this standard relates to making sure that you are documenting the ongoing professional competence training. In most organizations, this happens at the department level, and therefore can be more difficult to capture in documentation than, say, an organization-wide HIPAA training. If this is so for your organization, we encourage you to take minutes at such meetings and record who was there and what training was covered. Then, forward a copy of such department-level trainings to the HR department to be maintained with the rest of the employee's files. Be sure attendance at such meetings is recorded so that the reviewer can connect each employee with each training he/she attended.
Note that the trainings in laws, policies, and URAC standards need to relate specifically to the functions performed by each staff person. Thus, a general "what is URAC and why are we going through accreditation" training does not meet this requirement. Rather, your IT team needs to be trained in URAC's IT standards and your policies that address those standards; your quality team needs to be trained in URAC's quality standards and your policies that address those standards.
Submit training content for each of the areas bulleted, above, frequency of training on each topic, and the methods your organization uses to track each staff member's participation in those trainings.
Because these training requirements are applicable to every member of your staff, any member of your staff could be ask to talk about the training he/she has received on any of these topics.
You'll give the reviewer a comprehensive staff list. From that list, the reviewer will select staff members and ask to see documentation of required training for each staff member.