Core 4.0

C-RM 2-2: Pharmacy Emergency Management Plan

Submited by: Tom Goddard

The Basics

Applicable only to organizations seeking accreditation in one of URAC's pharmacy modules, this standard requires that your business continuity plan describe an emergency management system that addresses how the organization will distribute medications in the event of an emergency. The description must address the organization's facilities, its services, and its products in some detail. As was the case in the previous standard, the documents must describe the impact of an emergency on the organizations medication description program.

"Emergencies" includes natural disasters, terrorist attacks, and other such events.

Management Tips

The primary challenge for management of this standard is to be sufficiently comprehensive in your documentation of your emergency risk assessment. Be sure to include all dimensions of your organization (buildings, activities, medications). 


Accreditation Tips

Desktop Review

Submit your medication emergency management plan documentation, both in the form of policies and other documents. If your emergency management plan documentation is massive, provide relevant portions of it, and perhaps a table of contents, to give the reviewer a full sense of the scope and level of detail of your plan. 

Validation Review

Interviews

The URAC reviewer will talk about your emergency management plan with both senior management and front-line staff, to make sure that the document submitted at the desktop review phase reflects the reality in the organization as seen by all levels of the staff. The reviewer also will tour your facilities to help validate the implementation of your policies.

Document review

If there have been any changes in your plan since you submitted it for desktop review, be prepared to show those changes to the reviewer. 

  • Core 3.2 / 06.03.2019

    CORE 11 - Written Business Agreements

    My colleagues and I have noticed, as have some veteran URAC reviewers to whom we've spoken lately, that some folks are still misinterpreting this standard. Let me see what we can do to help sort out the confusion.The standard requires that your organization keep "signed written agreements with all clients describing the scope of the business arrangement.""For which organizations does your organiza...

    READ FULL POST
  • Core for Health Plan 3.2 / 06.03.2019

    CORE 40 - Health Literacy

    This standard, a new, experimental standard, suggests that your organization should have policies and procedures that address health literacy. In this context, the meaning of health literacy is, "The degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate decisions regarding their health." The three suggested...

    READ FULL POST
  • Core for Health Plan 3.2 / 06.03.2019

    CORE 39 - Consumer Satisfaction

    This short standard requires that your organization have a mechanism to collect information about your consumers' satisfaction.This often is done in the form of customer satisfaction surveys, consumer complaints, and sometimes even focus groups. Find out what your organization does -- it's likely more than one mechanism.

    READ FULL POST
Top