Core 4.0

C-RM 2-2: Pharmacy Emergency Management Plan

Submited by: Tom Goddard

The Basics

Applicable only to organizations seeking accreditation in one of URAC's pharmacy modules, this standard requires that your business continuity plan describe an emergency management system that addresses how the organization will distribute medications in the event of an emergency. The description must address the organization's facilities, its services, and its products in some detail. As was the case in the previous standard, the documents must describe the impact of an emergency on the organizations medication description program.

"Emergencies" includes natural disasters, terrorist attacks, and other such events.

Management Tips

The primary challenge for management of this standard is to be sufficiently comprehensive in your documentation of your emergency risk assessment. Be sure to include all dimensions of your organization (buildings, activities, medications). 

Accreditation Tips

Desktop Review

Submit your medication emergency management plan documentation, both in the form of policies and other documents. If your emergency management plan documentation is massive, provide relevant portions of it, and perhaps a table of contents, to give the reviewer a full sense of the scope and level of detail of your plan. 

Validation Review


The URAC reviewer will talk about your emergency management plan with both senior management and front-line staff, to make sure that the document submitted at the desktop review phase reflects the reality in the organization as seen by all levels of the staff. The reviewer also will tour your facilities to help validate the implementation of your policies.

Document review

If there have been any changes in your plan since you submitted it for desktop review, be prepared to show those changes to the reviewer. 

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