Independent Review Organization: Internal Review 5.0

IR-INT 5 - Internal Review: Additional Reviewer Qualifications for Appeals

Submited by: Tom Goddard

The Basics

IROs must have more rigorous qualifications for reviewers handling appeals. In addition to the requirements outlined in the previous standards, reviewers handling appeals must be board certified, if an MD, DO, or DPM.

Management Tips

MDs' certification must be from a board approved by the ABMS. DOs' certification must be from a board approved by the AOA. DPMs' certification must be either from the ABPS or the ABPOPPM.

Be sure your policies describe in detail your primary source verification process for board certification. Note that URAC does not recognize "board eligible" as a status for purposes of this standard.

Although this is not mentioned explicitly in this standard, your policies must be clear on the fact that the IRO, and not the client, select the reviewer.

Accreditation Tips

Desktop Review

For this standard, submit both the applicable policy describing the assignment of reviewers to cases and a job description or template agreement describing the minimum qualifications for reviewers.

Validation Review

Document review

As a part of the case file review described in previous standards, the URAC reviewer will assess whether each case's reviewer meets the IRO's qualification requirements.


Compliance with this standard will be assessed in interviews of both staff members and the selected peer reviewers.

  • Core 4.0 Pre-release / 12.05.2018

    C-OPIN 4-1: Delegation Management

    This standard sets forth what appear to be simple requirements regarding how your organization manages the delegation process. In short, it says that if your organization delegates functions that are within the scope of your URAC accreditation, it retains accountability for compliance with URAC standards regarding those functions and conducts periodic oversight of the performance of the delegated...

  • Core 4.0 Pre-release / 12.05.2018

    C-PMI 1-5: Quality Management Program Evaluation

    This standard both requires that your organization conduct an annual evaluation of the effectiveness of your QM program and describes the required components of that evaluation, which must be provided to the leadership at least annually. The required components include:Recommendations to leadership on how to improve the QM program;An analysis of the organization's performance as compared to the or...

  • Core 4.0 Pre-release / 12.04.2018

    C-PMI 1-4: Data Management and Performance Reporting

    This standard focuses on the data side of the QM program. Your QM documentation needs to clearly identify:how you collect performance indicator data;how you analyze those data; andhow and to whom you report data.In addition, the performance indicators must be relevant to your organization's performance and must be quantifiable. You'll need to benchmark your performance on these performance indicat...