Specialty Pharmacy (4.0) 4.0

PSC 0 FOCUS AREA OVERVIEW: PATIENT SERVICE AND COMMUNICATION

Submited by: Tom Goddard

The Basics

Focus area

Management Tips

Focus area

Accreditation Tips

Focus area

  • Drug Therapy Management 2.2 / 09.21.2020

    DTM 13 – Customization of Education Materials

    This standard requires the organization to provide its participating patients with appropriate educational materials. Those materials need to fit the target population, be available in various formats (e.g., hard copy, online, mass communication), be appropriately designed to account for variations in patient demographics, disease states, location, cultural background, and diversity in language sk...

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  • Specialty Pharmacy (4.0) 4.0 / 09.09.2020

    PSC 3-3: Clinical Communication Services

    Under this standard, the pharmacy must have documentation of the implementation of written policies to:Handle clinical calls 24/7;Timely respond to clinical communications;Counsel patients on request;Clearly spell out the process of escalating issues to a clinician.

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  • Specialty Pharmacy (4.0) 4.0 / 09.09.2020

    PSC 3-2: Non-Telephonic Communications

    This standard establishes minimum requirements for your organization's communications process. First, if your organization receives communications through means other than telephone (e.g., the internet), your policies describing those means must establish standards for timely responses to those communications.Second, the pharmacy must implement a documented procedure to support "bi-directional ele...

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