Telehealth
Consulting Services

Building a Robust and Compliant Telehealth Program

Upwards of a quarter of Americans are now using telehealth. Third party payor approval of telehealth encounters along with the implementation of Medicare remote patient monitoring and remote patient therapy reimbursement have dramatically expanded the use of telehealth and remote care modalities. These numbers seem certain to grow, perhaps dramatically, in coming months and years.

Integral Healthcare Solutions (IHS) offers consulting and accreditation services to help our clients build robust and compliant telehealth and remote patient service programs. For over two decades, IHS has provided its clients a streamlined and highly effective accreditation consulting program including gap analysis, mock desktop review, mock validation review, and access to our accreditation-compliant policy and procedure templates. In addition, our team of expert consultants can help your telehealth organization with the following management and administrative activities:

• Telehealth and remote patient encounter program design and implementation

• Telehealth and remote management technology compliance assessments

  • Information Systems Risk Assessment and Reduction programs 

  • HIPAA and state privacy and security requirements and compliance (e.g., patient responsibility for internet and home equipment, provider responsible for software and provider hardware and internet). 

• Human Resource development and monitoring processes

  • Staff training programs (e.g., Patient literacy and cultural competency, HIPAA privacy and confidentiality, Evidence based ethical practices)

  • Internal auditing and monitoring of state licenses, staff licenses and certifications, professional credentialing, etc.

• Providing resources and tools for medicare requirements and US Department of Health and Human Services (HHS) published best practices

• Developing quality metrics and practice standards for encounters and remote prescribing

• Documentation standardization, including drafting of policies and procedures

• Providing resources and tools for reimbursement, insurance and billing, for example: 

  • What telehealth and remote patient services are covered

  • Conditions of coverage

  • Record and coding for reimbursement

  • State requirements for coverage of telehealth and remote modalities.

• Providing education and resources regarding consent, including:

  • State informed consent requirements

  • Specific description of the pros/cons of telehealth encounters

  • Freedom of choice

  • Description of risks of telehealth including to security of PHI

  • Obtaining and documenting consent

• Compliance auditing or monitoring (e.g., fraud and abuse)