What Clients Say About IHS
We ask our clients how we’re doing. They tell us.
IHS customers give us an average of 4.6 stars out of 5 (56 reviews).
Testimonials
As a part of our rigorous quality management process, we survey every client to see how well we served them. We take their suggestions and use them to make us better.
Here’s what some of them have told us over the years:
I can not overstate the positive impact that Jill and the rest of the team at IHS have had on our specialty pharmacy. From day one, they have provided an exceptional experience as we pursued URAC specialty pharmacy accreditation. IHS is responsive, accommodating to your schedule, and they are truly experts when it comes to accreditations. IHS also provides the framework that is necessary to meet deadlines throughout the URAC accreditation process which may allow your organization to save time and financial resources by attaining accreditation in a shorter period of time.
Our specialty pharmacy began working with IHS in October of 2021 and we successfully achieved URAC accreditation in August 2022. Today [March 2024], we continue to seek their expertise on an ongoing basis. Regardless of the size of your organization, I am confident IHS will help elevate your organization in a way that benefits both your organization and your patients alike. I fully endorse the consulting services of IHS.
— President and Owner, independent specialty pharmacy
“IHS was critical in our ability to make it through the URAC Health Call Center Document Review and Validation Review. Without the support and guidance from IHS, I have no doubt that we would have struggled to quickly respond to RFIs and make it through the validation review. Their entire team is extremely professional, they are very responsive, and they truly want to make sure your accreditation efforts are successful. I highly recommend IHS's services!”
— VP, Operations, international health call center
“IHS expertise and guidance was invaluable to us in our recent URAC CM re-accreditation process. We were extremely prepared and were able to overcome several challenges with the support and preparation from IHS consultants.”
— Corporate VP of Quality, midwestern case management and utilization management organization
“IHS has enabled us to be more strategic in our accredited program. Their knowledge and resources have enabled us to move our program to one of benchmarking for others!”
— Assistant Vice President, Global and Medical Compliance, independent provider of claims management and outsourcing solutions
“We appreciate IHS Consultants because all of them were knowledgeable, dedicated, and passionate in their determination to help us, their client. We successfully passed the URAC accreditation with their guidance.”
— Founder and CEO, recently-accredited telehealth support services organization
“IHS has a very reliable team of expert consultants. They carefully and thoughtfully made recommendations to ensure compliance to the new set of URAC standards.”
— Manager of Quality and Accreditation at recently re-accredited national specialty pharmacy
“IHS prepared us to submit a very complete desktop review including policies, procedures and supporting documentation that were key to a successful validation review. The URAC reviewers all commented about our thorough and organized desktop submission which limited the need for additional document review. The services IHS provided our plan were exceptional and prepared us for success.”
— Manager, Medical Programs Oversight, large midwestern Blues plan
“The IHS team is the secret weapon that every company should utilize. They are knowledgeable, organized and passionate. This is our second re-accreditation with the IHS team and we couldn’t be happier. Thank you!!”
— QI and Accreditation Manager, an Ohio-based Case Management Organization
“Up-to-date knowledge on URAC accreditation, standards and process. Provided comprehensive intense audits and evaluations. Ensured our organization was prepared for accreditation at all points in process.”
— QM Manager, Texas-based Medicaid health plan
“I want to take a moment to extend my personal thanks and gratitude for all that you do to support our Team during the Gap Analysis, uploading to Goldfinch and Accredinet and being here during the Accreditation Audit. Your team definitely makes the process easier with tools such as Goldfinch. Your expertise regarding the standards and your recommendations to support a standard in Accredinet is stellar. Thank you again for all that you do. I appreciate you. ”
— Credentialing director for a health plan in the Pacific Northwest
“Getting URAC certification is a difficult time consuming process, however with the help of IHS it seemed easy. They were extremely knowledgeable, competent, reliable and always available to make it a smooth process for us.”
— Medical director for a NY healthcare support company
“IHS’s assistance in guiding us through the URAC accreditation process helped us to pinpoint what changes we needed to make to our website. In addition, his assistance in developing the procedures for accreditation was instrumental in obtaining our accreditation in a timely manner.”
— Managing director for the health web site of a national healthcare association
“IHS’s consultants possess a unique skill set – a detailed knowledge of regulatory and accreditation issues and trends, coupled with a creative, conceptual approach to the design of compliance programs. They helped us take our existing compliance processes and shape them into a more comprehensive program.”
— VP and Counsel for a 50-state health insurance company
“IHS’s consultation was highly instrumental in helping our organization transform Quality Improvement from a department to a process that is embedded throughout our organization. ”
— Chief Operating Officer for a midwestern behavioral health company